Support

support_agent_get

Get one support agent by id, deactivated ones included.

Tool

support_agent_get

Get one support agent by id, deactivated ones included.

Get one support agent by id, deactivated ones included. An agent belonging to another product is reported as not found. Through the public edge the profile comes back without lesslyUserId — the binding never leaves the authenticated plane

Behavior

HTTP: GET /support/agents/:id

Arguments

Name	Type	Required	Description
id	string	•	Agent id

Response

Field	Type	Always	Description
id	string	•	Agent id
title	string	•	Job title shown under the name, or null if unset
isActive	boolean	•	A deactivated agent keeps its history but can no longer be put on a thread
avatarUrl	string	•	Avatar image URL, or null if unset
createdAt	string	•	ISO-8601 creation timestamp
updatedAt	string	•	ISO-8601 last-modification timestamp
displayName	string	•	Name shown next to the agent replies
lesslyUserId	string	•	Bound Lessly identity, stored verbatim and resolved by nobody. Null for an unbound profile — a bot or the client's own backend, which replies just like anyone else

Try it

Get one support agent by id, deactivated ones included.

When to use

Example

Ask your agent something like this:

Get one support agent by id, deactivated ones included.

The agent will invoke support_agent_get with these arguments:

{
  "id": "<id>"
}